Terms of Use, Medical Disclaimer, Indemnity and Privacy Notice

1.1 "Operator" means Compound Capital Consulting (Pty) Ltd, a private company incorporated in the Republic of South Africa, together with its holding companies, subsidiaries, associated entities, affiliates, shareholders, directors, officers, employees, contractors, agents, advisors, licensors, service providers, successors-in-title and assigns (collectively, the Operator Parties).

1.2 "Practitioner" means any independently registered healthcare practitioner, including a medical practitioner registered with the Health Professions Council of South Africa (HPCSA), who uses the Platform to consult with, assess, diagnose, prescribe for or otherwise treat a User.

1.3 "User" means any person who accesses or uses the Platform in any capacity, including patients, visitors, Practitioners and pharmacy or laboratory partners.

1.4 "Content" means all text, questionnaires, summaries, transcriptions, machine-generated output, images, data, documents and materials made available on or generated by the Platform.

1.5 Headings are for convenience only and do not affect interpretation. Words importing one gender include the others; the singular includes the plural and vice versa. "Including" means "including without limitation". A reference to legislation is a reference to that legislation as amended or replaced from time to time.

1.6 The contra proferentem rule does not apply to the interpretation of these terms.

2.1 The Platform is a software and administrative tool. It structures information, facilitates communication, arranges scheduling, renders documents and stores records. The Operator is not a healthcare provider, is not a pharmacy, is not a medical scheme, is not a courier and does not practise medicine in any form.

2.2 All clinical decisions — including every diagnosis, every prescription, every dosage, every repeat, every referral, every refusal to treat and every escalation — are made solely, independently and exclusively by the treating Practitioner in the exercise of that Practitioner's own professional judgement, professional registration and professional indemnity cover.

2.3 The Practitioner is an independent professional and is not an employee, partner, joint venturer or agent of the Operator. No relationship of employment, agency, partnership or vicarious liability arises between the Operator Parties and any Practitioner, and none may be implied from the Platform's branding, presentation, payment facilitation or hosting of a Practitioner's practice page.

2.4 The doctor-patient relationship exists exclusively between the User and the Practitioner. The Operator is not party to that relationship and accepts no responsibility arising from it.

3.1 The Platform uses automated systems, including large language models, to organise intake answers, transcribe audio, draft summaries, suggest categories and retrieve medicine listings. Such output is administrative and preparatory only.

3.2 Automated output is not a diagnosis, not medical advice, not a prescription and not a recommendation to use or avoid any medicine. It is never presented to a User as clinical instruction and must never be relied upon as such.

3.3 Automated systems can be incomplete, inaccurate or wrong. The Operator gives no warranty as to accuracy, completeness, currency or fitness for purpose of any automated output. Every automated output is subject to the independent review and override of the treating Practitioner.

3.4 Medicine listings, ingredient matches, pack sizes, schedules, NAPPI codes and pricing references are reproduced from third-party and public data sources and may be out of date or contain errors. They are retrieval aids, not clinical guidance.

4.1 The Platform is not an emergency service and is not monitored in real time. Messages, uploads, audio notes and form submissions may not be read for extended periods.

4.2 If you are experiencing a medical emergency, including chest pain, difficulty breathing, severe bleeding, stroke symptoms, severe allergic reaction, or thoughts of harming yourself or another person, stop using the Platform and immediately contact emergency services (10177 or 112 from a mobile phone) or attend your nearest emergency department.

4.3 Reliance on the Platform in place of emergency care is at your sole risk, and the Operator Parties bear no liability for any consequence of such reliance.

5.1 You must be 18 years or older and legally competent to contract, or be assisted by a parent or legal guardian who accepts these terms on your behalf and assumes joint and several responsibility.

5.2 You warrant that all information you submit — identity details, contact details, symptoms, allergies, current medicines, chronic conditions, pregnancy status, substance use and medical history — is true, complete, current and not misleading.

5.3 Clinical decisions depend entirely on the accuracy of what you disclose. Any harm, adverse reaction, interaction, contra-indication or incorrect treatment arising from information you withheld, understated or misrepresented is your sole responsibility, and you indemnify the Operator Parties and the Practitioner in full against it.

5.4 Impersonating another person, obtaining medicine for another person, or seeking scheduled substances by deception constitutes fraud and may be reported to the South African Police Service and the relevant regulator.

6.1 Prescriptions are issued at the sole discretion of the Practitioner. There is no entitlement to a prescription, a repeat, a particular medicine, a particular brand or a particular quantity, and payment for a consultation is payment for professional time and assessment only, not for a prescription outcome.

6.2 The Practitioner may decline to prescribe, may prescribe an alternative, may require an in-person examination, laboratory testing or referral, and may terminate a consultation at any time on clinical grounds.

6.3 Dispensing is performed by independent pharmacies. The Operator does not dispense, compound, package, store or deliver medicine and gives no warranty regarding any pharmacy, courier, stock availability, substitution, storage temperature, packaging integrity or delivery time.

6.4 You must read the package insert, follow the Practitioner's instructions, complete the course as directed and report adverse effects immediately to the Practitioner or to emergency services.

6.5 The Platform operates within the Medicines and Related Substances Act 101 of 1965 and applicable SAHPRA and HPCSA telemedicine guidance. Where any provision of these terms conflicts with a mandatory requirement of that framework, the mandatory requirement prevails to the minimum extent necessary and the remainder of these terms stands.

7.1 Fees are displayed before payment and are payable in South African Rand. Payment is processed by third-party payment providers subject to their own terms; the Operator does not store card data.

7.2 Consultation fees cover professional review and assessment. A clinical outcome you did not want — including a refusal to prescribe — is a completed service and is not refundable.

7.3 Subscriptions renew automatically at the stated interval until cancelled. Cancellation takes effect at the end of the current paid period. Partial periods are not refunded.

7.4 Chargebacks lodged in bad faith may result in suspension of access and recovery of costs.

8.1 Telemedicine has inherent limitations. Without a physical examination, certain conditions cannot be detected, excluded or accurately assessed. Information may be transmitted incorrectly, images may be inadequate, connectivity may fail and delays may occur.

8.2 You use the Platform entirely at your own risk. You knowingly and voluntarily assume all risks associated with remote consultation, automated processing, electronic transmission and self-reported information.

9.1 The Platform and all Content are provided "as is" and "as available", without warranty of any kind, express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, availability or uninterrupted operation.

9.2 The Operator does not warrant that the Platform will be error-free, secure, free of malicious code, or that defects will be corrected, and may suspend, modify, limit or discontinue any part of the Platform at any time without notice or liability.

10.1 To the maximum extent permitted by law, the Operator Parties shall have no liability whatsoever for any loss, damage, injury, death, illness, adverse reaction, misdiagnosis, delayed diagnosis, incorrect prescription, dispensing error, loss of profit, loss of income, loss of data, loss of reputation, or any direct, indirect, incidental, special, punitive or consequential damages arising out of or in connection with the Platform, its Content, its availability, any Practitioner, any pharmacy, any courier or any third party — whether in contract, delict, statute or otherwise, and whether or not the Operator was advised of the possibility of such loss.

10.2 Where liability cannot lawfully be excluded, the total aggregate liability of the Operator Parties, for all claims combined, is limited to the lesser of (a) the amount actually paid by you to the Operator in the three months preceding the event giving rise to the claim, or (b) R1 000.00.

10.3 Each limitation in this clause is severable and independent. If any is found unenforceable, the remainder continues to apply in full.

11.1 You indemnify, defend and hold harmless the Operator Parties against all claims, demands, actions, penalties, fines, regulatory proceedings, losses, damages, legal costs (on an attorney-and-own-client scale) and expenses arising from or connected to: your use of the Platform; any information you provided or failed to provide; your breach of these terms; your breach of any law; any treatment you received; and any claim brought by a third party in relation to you.

11.2 A Practitioner using the Platform further indemnifies the Operator Parties against all claims arising from that Practitioner's clinical decisions, prescribing, record-keeping, professional registration status, professional indemnity cover, and compliance with HPCSA, SAHPRA and all applicable law. The Practitioner warrants that they hold current registration and current professional indemnity insurance adequate for telemedicine practice.

12.1 The Operator processes personal information, including special personal information concerning health, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

12.2 By using the Platform you consent to the collection, processing, storage and transmission of your personal and health information for the purposes of: facilitating consultations; enabling the Practitioner to assess and treat you; generating prescriptions and records; transmitting information to pharmacies, laboratories and couriers you engage; processing payment; providing support; complying with law; and improving the Platform.

12.3 Information may be processed using third-party infrastructure, hosting, messaging and artificial-intelligence providers, which may be located outside the Republic of South Africa. You consent to such trans-border processing subject to appropriate safeguards.

12.4 The Operator may create and use de-identified, aggregated and statistical data derived from Platform activity for research, quality assurance, product development and commercial purposes. Such data does not identify any individual and remains the property of the Operator.

12.5 Records are retained for the periods required by South African health and tax law. You may request access to, or correction of, your personal information, subject to verification of identity and to record-retention obligations.

12.6 No electronic transmission or storage is perfectly secure. The Operator applies reasonable technical and organisational measures but does not guarantee absolute security, and to the extent permitted by law accepts no liability for unauthorised access not caused by its gross negligence.

13.1 You consent to receiving communications electronically, including SMS, WhatsApp, email and in-application messages, in accordance with the Electronic Communications and Transactions Act 25 of 2002.

13.2 Electronic records, one-time passwords and electronic or digitised signatures generated through the Platform constitute valid evidence of consent, identity and authorisation.

14.1 You may not: interfere with the Platform; attempt unauthorised access; scrape, mine, harvest or reverse-engineer any part of it; upload malicious code; misuse another person's credentials; resell access; or use the Platform for any unlawful purpose.

14.2 The Operator may suspend or terminate access immediately, without notice and without refund, where it reasonably suspects breach, fraud, abuse or risk to any person.

15.1 All intellectual property in the Platform, its software, design, structure, workflows, prompts, datasets and branding vests exclusively in the Operator. You receive a limited, revocable, non-exclusive, non-transferable licence to use the Platform for its intended purpose only.

15.2 Third-party marks, medicine names and data sources remain the property of their respective owners and are used for identification only.

The Platform may link to or integrate with third-party services. The Operator does not control, endorse or accept responsibility for those services, their content, their availability, their pricing or their handling of your information.

Clinical complaints must be directed to the treating Practitioner and, where appropriate, to the Health Professions Council of South Africa. Complaints regarding the Platform itself may be submitted through the contact channel published on the Platform. Lodging a complaint does not suspend these terms.

The Operator may amend these terms at any time by publishing an updated version on the Platform. Continued use after publication constitutes acceptance. You are responsible for reviewing the current version before each use.

19.1 These terms constitute the entire agreement between you and the Operator and supersede all prior representations, whether oral or written.

19.2 No indulgence, delay or failure to enforce any right constitutes a waiver of that right.

19.3 If any provision is found invalid or unenforceable, it is severed and the remaining provisions continue in full force.

19.4 These terms are governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the Magistrate's Court, notwithstanding that a claim may exceed its monetary jurisdiction.

19.5 The Operator may cede, assign or delegate its rights and obligations without notice. You may not.

19.6 No provision of these terms is intended to limit any right you may have under the Consumer Protection Act 68 of 2008 or POPIA to the extent that such limitation is unlawful.